Referrals & Eligibility
Information for professionals and individuals seeking our community-based support services. We've designed a straightforward process to ensure individuals can access our support services efficiently.
Our Referral Process
We've designed a straightforward process to ensure individuals can access our support services efficiently.
Referral Received
Referrals can be made by professionals, individuals, or family members using our online form, by email, or by phone.
Assessment
Our team will conduct a comprehensive assessment to understand the individual's needs, preferences, and goals.
Support Planning
Based on the assessment, we develop a personalised and outcome-focused plan that outlines how we'll meet the individual's needs.
Service Agreement
A formal agreement is established between IHCPro, the individual, and where relevant, the funding authority.
Service Commencement
Support services begin according to the agreed schedule, with regular reviews to ensure ongoing suitability.
Who Can Make a Referral
We accept referrals from a range of sources to ensure individuals can access our services through multiple pathways.
Local Authorities
Social workers and care managers from any local authority.
Health Professionals
Healthcare professionals from NHS services, ICBs, community mental health teams, CHC teams and hospital discharge teams.
Self-Referrals
Individuals seeking support services can refer themselves directly, including those with eligible needs who have a personal budget or direct payment.
Family Members
Family members or carers can make referrals on behalf of an individual who may require support services.
Educational Institutions
Special Educational Needs Coordinators (SENCOs) and transition teams supporting young people preparing for adulthood.
Advocacy Services
Independent advocates working with individuals to ensure their voices are heard in decisions about their care.
Eligibility Criteria
Our non-CQC registered community-based support services are available to adults (18+) and young people preparing for adulthood who have eligible needs under the Care Act 2014.
Support Needs We Address
- Mental health needs
- Sensory impairments
- Autism spectrum conditions
- Complex needs requiring specialised support
Additional Requirements
- Adults (18+) and young people preparing for adulthood
- Eligible needs under the Care Act 2014
- Identified funding source (local authority, direct payment, personal health budget) or self-funding
Contact Us
Make a Referral
Refer an individual for our community-based support services using one of the following methods.
Online Referral Form
Complete this form to make a referral for our community-based support services. We'll review your referral and contact you within 2 working days.