Referrals & Eligibility
Information for professionals, individuals, and families seeking community-based support services across Kent and beyond.
Simple. Transparent. Person-Centred.
We've designed a straightforward process to ensure individuals can access our support services efficiently - from first contact to service commencement.
Initial Referral
Made by professionals, individuals, or family members online, by email, or by phone.
Assessment
A comprehensive assessment to understand the individual's needs, preferences, and goals.
Support Planning
A personalised support plan developed to outline how we'll meet the individual's needs.
Service Agreement
A formal agreement between IHcPro, the individual, and where relevant, the funding authority.
Service Commencement
Support begins per the agreed schedule, with regular reviews to ensure ongoing suitability.
1. Referral
Referrals can be made by professionals, individuals, or family members using our online form, by email, or by phone. We make the entry point as simple and accessible as possible.
2. Initial Assessment
Our team conducts a comprehensive assessment to understand the individual's needs, preferences, and goals – ensuring the support we provide is truly tailored to them.
3. Support Planning
Based on the assessment, we develop a personalised support plan that clearly outlines how we'll meet the individual's needs – co-produced with the person and their family where possible.
4. Service Agreement
A formal agreement is established between IHcPro, the individual, and where relevant, the funding authority – setting out clear expectations, responsibilities, and outcomes.
5. Service Commencement
Support services begin according to the agreed schedule. We maintain clear communication with all parties throughout, with regular reviews to ensure ongoing suitability and satisfaction.
We Accept Referrals From Multiple Pathways
We accept referrals from a range of sources to ensure individuals can access our services through multiple pathways - no single route required.
Local Authorities
Social workers or care managers from any Local Authority.
Health & Social Care Professionals
Healthcare professionals from NHS services, including Clinical Commissioning Groups, community mental health teams, and hospital discharge teams.
Self-Referrals
Individuals seeking support services can refer themselves directly, including those with eligible needs who have a personal budget or direct payment.
Family Members
Family members or carers can make referrals on behalf of an individual who may require support services.
Advocacy Services
Independent advocates working with individuals to ensure their voices are heard in decisions about their care.
Supporting Adults & Young People
We support the following service users: Adults aged 18-65, Mental health, Physical disability, Dementia, Adults aged 65+ & Sensory impairment.
Mental Health Needs
Supportive care promoting wellbeing and community integration
Dementia & Memory Care
Specialist support with structured routines and memory prompts
Physical Disabilities
Practical assistance to live independently in the community
Sensory Impairments
Specialist support enhancing independence and quality of life
Complex Needs
Comprehensive support for individuals requiring specialist assistance
Who Is Eligible for Our Services?
Our services are available to:
We provide services to individuals with a range of needs, including:
- Learning disabilities
- Physical disabilities
- Mental health needs
- Sensory impairments
- Complex needs requiring specialised support
Additionally, individuals should:
- Have an identified funding source (e.g., local authority funding, direct payment, personal health budget) or be self-funding
Three Ways to Refer
Refer an individual for our community-based support services using any of the following methods - whichever works best for you.
Online Referral Form
Complete the online referral form below for a quick and efficient referral process. Available 24/7.
Complete the form ↓Make a Referral
Complete the form below to refer an individual for our community-based support services. We'll be in touch within one working day.
Get in Touch
Whether you're a professional making a referral, an individual seeking support, or a family member – we're here to help. Our team will review your referral and respond promptly.
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