Frequently Asked Questions

IHCPro provides comprehensive healthcare care services including Personal Care, Dementia Care, Respite Care, and Live-in Care. Each service is tailored to meet individual needs and preferences, with support ranging from daily living assistance to specialised dementia support. All our services are CQC regulated and delivered by qualified healthcare professionals.

Yes, we offer 24/7 care services. Our Live-in Care service provides round-the-clock support, and our other services can be arranged to suit your schedule, whether you need morning, afternoon, evening, or overnight care. We maintain a team of qualified carers available to support you whenever you need assistance.

We work closely with you to match you with a suitable carer based on your preferences, needs, and personality. While we aim to provide consistency with the same carer when possible, we also have backup carers available to ensure continuity of care. Your satisfaction and comfort are our top priorities.

We operate across the UK with a network of qualified healthcare professionals. Please contact us with your postcode to confirm coverage in your area, or visit our Services page for more information. We are continuously expanding our coverage to serve more communities.

Yes, we have specialized expertise in caring for individuals with dementia, Parkinsons, stroke recovery, diabetes management, and other chronic conditions. Our staff receive ongoing training in condition-specific care to ensure the highest quality of support.

Pricing varies depending on the type of service, frequency, and location. Personal Care typically starts from £18-25 per hour, while Live-in Care packages are customised based on your needs. We offer free consultations to discuss pricing tailored to your situation. All costs are transparent with no hidden fees.

Yes, we work with local authority funding, NHS continuing healthcare funding, and personal budgets. We can also arrange services for self-funding clients. Our team can help you navigate funding options and understand what support may be available to you.

We offer flexible arrangements. While we prefer regular bookings for consistency, we can accommodate short-term or ad-hoc care requests. Discuss your specific needs with our team to find an arrangement that works for you.

We accept bank transfers, direct debits, card payments, and cash. Invoices are typically issued monthly, and we offer flexible payment arrangements to suit your needs. We work with you to find a payment schedule that is convenient.

No. We provide transparent pricing with no hidden fees. All costs are discussed upfront during your consultation, including any travel expenses if applicable. We believe in honest, straightforward communication about pricing.

All our carers are fully vetted, trained, and hold relevant qualifications including NVQ/QCF Level 2 or 3 in Health & Social Care, First Aid, and Safeguarding. Many hold additional specialist certifications in dementia care, palliative care, and other specialisations. We invest in continuous professional development for all staff.

Yes, all our carers undergo enhanced DBS (Disclosure and Barring Service) checks and hold full professional indemnity insurance. We maintain the highest standards of safeguarding and vetting to ensure your safety and peace of mind.

Yes, we invest heavily in staff development. All carers receive ongoing training in care best practices, health and safety, dementia care, and condition-specific support. We are committed to continuous professional development and ensuring our team stays current with best practices.

We maintain a pool of trained backup carers to ensure continuity of care. You will be notified in advance if there is a change, and we will work to provide a familiar alternative carer whenever possible. Your care continuity is our priority.

All our carers are regularly supervised and monitored through spot checks, client feedback, and performance reviews. We maintain high standards through quality assurance processes and welcome feedback from clients and families to continuously improve our service.

Simply contact us by phone at +44 (0) 123 456 7890 or use our contact form on the website. We will arrange a free, no-obligation consultation to discuss your needs and how we can help. Our team is friendly and ready to answer any questions.

We aim to start care within 1-2 weeks of your initial consultation. For urgent needs, we will do our best to arrange care more quickly. Emergency care requests are handled on a case-by-case basis, and we will work to accommodate your timeline.

We will need details about your care needs, medical history, preferences, and any specific requirements. We will also conduct a home assessment to ensure we provide the best possible care tailored to your situation.

Yes, we encourage a trial period to ensure the match is right. Many clients start with a few trial sessions to build confidence and ensure comfort with their carer. This helps us ensure the best possible fit for your needs.

Your satisfaction is our priority. If you have concerns, please contact us immediately. We will work to resolve issues, which may include changing your carer or adjusting the care plan. We are committed to your satisfaction and wellbeing.

Yes, IHCPro is fully regulated by the Care Quality Commission (CQC). We maintain the highest standards of care quality and safety, with regular inspections and audits to ensure we meet all regulatory requirements.

We have robust safeguarding policies including DBS checks, reference verification, safeguarding training, and clear reporting procedures. We take safeguarding extremely seriously and maintain zero tolerance for any form of abuse or neglect.

We conduct regular care reviews, gather feedback from clients and families, and perform spot checks. Our quality assurance team continuously monitors standards to ensure excellence and compliance with all regulations.

Our carers are trained in first aid and emergency procedures. They will contact emergency services immediately if needed and keep you or your family informed. We also have 24/7 support available for urgent situations.

We comply fully with GDPR and Data Protection regulations. All personal information is kept confidential and secure. You have full control over your data, and we never share information without your explicit consent.