Compliments & Complaints
Your feedback matters. We're committed to providing excellent care and welcome your comments, compliments, and complaints.
Tell us what we're doing well. Your positive feedback helps us recognise excellent care and motivates our team.
Share ComplimentHave a concern about your care? We take these seriously and will work to resolve them quickly.
Report ConcernFor formal complaints, we follow a structured process to ensure fair and thorough investigation.
File ComplaintSubmit Your Feedback
Please provide as much detail as possible to help us understand your experience.
Our Complaints Process
Initial Contact
Submit your complaint via this form, phone, email, or in person. We acknowledge receipt within 2 working days.
2 working daysInvestigation
We investigate your complaint thoroughly, gathering all relevant information and speaking to those involved.
10-20 working daysResolution Meeting
We meet with you (if requested) to discuss our findings and agree on any actions needed.
By day 20Written Response
You receive a detailed written response outlining our findings, actions taken, and any improvements made.
By day 28Follow-up
We follow up to ensure you're satisfied with the resolution and monitor implementation of improvements.
OngoingOther Ways to Provide Feedback
Phone
Call us during business hours to discuss your feedback directly.
+44 7444 051975 Monday - Friday, 9am - 5pmEmail your feedback and we'll respond within 2 working days.
feedback@ihcpro.co.uk We read all emailsIn Person
Visit our office to discuss feedback face-to-face.
IHcPro Head Office By appointmentIHcPro is regulated by the Care Quality Commission (CQC). If you're not satisfied with our response to your complaint, you can contact the CQC directly.