Issue discovered relating to positions managed by ESR

Care Identity Management release 6.5 has fixed an issue we recently discovered where some position assignments managed by Electronic Staff Record (ESR) were being deleted from Care Identity user profiles.

This issue was introduced with release 6.2 on 17 October 2024 and first identified on 24 October 2024.

The issue

Position assignments added in ESR were causing previous positions added in different organisations, also in ESR, to be removed.

Here is an example of the issue:

  1. User A1 uses ESR to add position assignment P1 within organisation Y1.
  2. User A2 uses Care Identity Management to add position assignment P2 within organisation Y1.
  3. User A3 uses ESR to add position assignment P3 within organisation Y2.
  4. This caused position assignment P1 to be deleted from organisation Y1.
  5. Position assignment P2 in organisation Y1 is not affected.

The impact

We are assessing the full impact of this issue and which users were affected by it. We'll be contacting anyone we find to have been affected by it in the coming days.

If you know that you have been affected we would ask you to raise a ticket through the NHS Digital Customer Portal or to email ssd.nationalservicedesk@nhs.net

We apologise for this issue and any inconvenience it has caused in your organisation.

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Issue discovered relating to positions managed by ESR

Care Identity Management release 6.5 has fixed an issue we recently discovered where some position assignments managed by Electronic Staff Record (ESR) were being deleted from Care Identity user profiles.

This issue was introduced with release 6.2 on 17 October 2024 and first identified on 24 October 2024.

The issue

Position assignments added in ESR were causing previous positions added in different organisations, also in ESR, to be removed.

Here is an example of the issue:

  1. User A1 uses ESR to add position assignment P1 within organisation Y1.
  2. User A2 uses Care Identity Management to add position assignment P2 within organisation Y1.
  3. User A3 uses ESR to add position assignment P3 within organisation Y2.
  4. This caused position assignment P1 to be deleted from organisation Y1.
  5. Position assignment P2 in organisation Y1 is not affected.

The impact

We are assessing the full impact of this issue and which users were affected by it. We'll be contacting anyone we find to have been affected by it in the coming days.

If you know that you have been affected we would ask you to raise a ticket through the NHS Digital Customer Portal or to email ssd.nationalservicedesk@nhs.net

We apologise for this issue and any inconvenience it has caused in your organisation.

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Share your views in the electronic patient record (EPR) usability survey

All acute, mental health, community and ambulance trusts are invited to participate in a new national EPR usability survey throughout this autumn.

Open to all staff who use them, the survey is designed to help the NHS measure and track how effectively its electronic patient record (EPR) systems support people in their work.

The online questionnaire takes around 8 minutes to complete and will remain open until Friday 20 December.

Further information and support resources (FutureNHS account required) are available to help trusts promote the survey

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Share your views in the electronic patient record (EPR) usability survey

All acute, mental health, community and ambulance trusts are invited to participate in a new national EPR usability survey throughout this autumn.

Open to all staff who use them, the survey is designed to help the NHS measure and track how effectively its electronic patient record (EPR) systems support people in their work.

The online questionnaire takes around 8 minutes to complete and will remain open until Friday 20 December.

Further information and support resources (FutureNHS account required) are available to help trusts promote the survey

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