Additional information for pharmacy and medicines professionals – February 2024

We would like to know if and how pharmacies are using the NHS App and NHS website (NHS.uk) with patients – and what is and isn’t working well – to help us find opportunities for future improvements.  

We want to hear from pharmacy staff who do, and who don’t, use the NHS App and NHS website. If you would like to participate, please complete this 10-15 minute survey before 23 February.   

We would like to speak with any pharmacists who have referred patients into secondary care – either via the patient’s registered GP, through the NHS e-Referral Service (eRS), or any other processes and systems. This will help us improve the design and function of NHS eRS.

You can email us to sign up for a 45 minute user research interview at a time that suits you or complete a 5 minute survey.

We've launched a new campaign to encourage greater use of the refreshed NHS App, which provides convenient access to essential health and care services.

Campaign materials are available for you to use and share. If patients have questions about the app, you can direct them to our help pages.

Additional information for GP practice managers – February 2024

To understand how the NHS App and NHS website (NHS.uk) can better meet the needs of GP practices, we would like to know if and how practices are using them with patients, and what is and isn’t working well. This will help us find opportunities for future improvements.  

We want to hear from GP practice staff who do, and who don’t, use the NHS App and NHS website. If you would like to participate, please complete this 10-15 minute survey before 23 February.   

We would like to hear from primary care staff who are involved in referral processes and ongoing management of referrals that are initiated by someone outside their own practice (for example, a pharmacist or optometrist). This will help us improve the design and function of the NHS e-Referral Service.

Please cascade this 5 minute survey to colleagues in your practice.

You can find out about what digital clinical safety is and the current clinical safety officer training offer in the new Digital Clinical Safety FutureNHS site (FutureNHS login required). You can also learn about Scan4Safety, which aims to improve patient safety through the traceability of medical devices and equipment, while reducing care costs.

Access the new platform find information on best practice, join the discussion and ask your questions.

We have launched a new campaign to encourage greater use of a refreshed NHS App, which provides convenient access to essential health and care services.

Campaign materials are available for you to use and share. If patients have questions about the app, you can direct them to our help pages.

Additional information for digital leaders – February 2024

ou can find out about what digital clinical safety is and the current clinical safety officer training offer in the new Digital Clinical Safety FutureNHS site (FutureNHS login required). You can also learn about Scan4Safety, which aims to improve patient safety through the traceability of medical devices and equipment, while reducing care costs.

Access the new platform find information on best practice, join the discussion and ask your questions.

We have launched a new campaign to encourage greater use of the refreshed NHS App, which provides convenient access to essential health and care services.

Campaign materials are available for you to use and share. If patients have questions about the app, you can direct them to our help pages.

The Chrome extension will no longer be available from 31 May 2024

On 1 January 2024 the Chrome extension was deprecated. It continues to be maintained to 'reasonable endeavours' by the NHS Care Identity Service.

On 31 May 2024, the Chrome extension will be retired and will no longer work.

From June 2024, Google Chrome will sunset Manifest V2.

You can find out more about this change and why it's happening in this deprecation notice.

£1 million boost for wireless innovations to improve patient care

 

Around £1million in total has been awarded to seven trusts as part of NHS England’s Wireless Trials programme, which seeks to make the most of cutting-edge wireless technologies to provide the best care and experiences for patients, while freeing up more staff time to spend with their patients.

Manchester University NHS Foundation Trust will trial an innovative approach of combining satellite and cloud-based wireless solutions to enhance connectivity across their 10 hospital sites and wider community services.

Mid Cheshire and Princess Alexandra Hospital NHS trusts will use the funding to install wireless trackers on medical equipment and hospital beds, which allow real-time monitoring and location tracking so that staff can easily find what they need, when they need it.

The North West and East of England ambulance services trusts will also roll out improved wireless connections in A&E and ambulance areas, speeding up the transfer of essential patient care data from ambulances to hospitals.

Another project run by Sussex Community NHS Foundation Trust will introduce a new app that allows staff to take observations on tablets and smartphones by a patient’s bedside, reducing the time spent typing up patient notes and providing more time to spend with patients.

A trial at the Countess of Chester NHS Foundation Trust will wirelessly link modern diagnostic devices with the trust’s electronic patient records system, speeding up assessment time for patients.

Stephen Koch, Executive Director of Platforms, NHS England, said: “I have been impressed with the innovative ideas coming from the system and we are delighted to be able to award this funding to the successful trialists to develop new or improved wireless solutions for the NHS.

“We’ll be monitoring the outcomes of the trials and are very hopeful that a number of these will be able to be scaled more broadly across the health and social care system saving clinical time, improving patient care and saving money for the system.”

Dan Prescott, Group Chief Information Officer, Manchester University NHS Foundation Trust, said: “As one of the country’s largest NHS trusts, it’s essential that we can provide continuous patient care with minimum disruptions. With the Wireless Trial we’re aiming to create a reliable, fast and secure network access solution to address unexpected connectivity issues, even in areas of poor-connectivity. This is vital in supporting key initiatives for our staff and giving our patients the best possible care.”

Previous wireless trials included the development of University College London Hospitals’ Find and Treat service, which uses high-tech tools and software to provide real-time remote diagnosis and referrals on board a mobile health unit. The service provides remote screening, testing and treatment for vulnerable, homeless, and high-risk people in London.

Another trial led to South London and Maudsley NHS Foundation Trust becoming the first 5G-connected hospital in the UK.

This Wireless Trials programme aims to provide NHS organisations with the capability they need to deliver the challenging digital ambitions set out in the NHS Long Term Plan.

The trialists will benefit from funding for their project, advice and guidance from NHS England, and the opportunity to collaborate with like-minded organisations. NHS England will also capture best practice from successful trialists and share this across the wider NHS.

Applications for the next series of wireless trials will open later this year. More details are available on the Connectivity Hub.

Issue with applicants to Apply for Care ID not receiving text link

We are aware of an error where applicants to Apply for Care ID are not receiving their text link in order to continue their application.

Restarting your mobile device may help resolve the issue.

We are trying our best to fix this error as soon as possible and ask for your patience during this time. To report an incident, please contact ssd.nationalservicedesk@nhs.net and include:

  • your application ID
  • full details of the issue
  • details about your device type and OS version