Identity and Access Management roadshow November 2023

Thank you to the 600+ attendees who attended our November roadshow on 7 November 2003.

Here is a recording of the webinar, including subtitles.

You can also download a copy of the slides from the event.

Care Identity Service website

https://digital.nhs.uk/services/care-identity-service/latest-news

Our website includes:

  • latest releases
  • news and events
  • guidance on all services and software, tailored to different user groups

Registration Authority newsletter

All RA managers get this, and it is also published on our news page.

NHS England customer portal

https://www.support.digitalservices.nhs.uk/csm

Use the customer portal to report incidents and raise requests:

ESR service desk

https://digital.nhs.uk/services/care-identity-service/registration-authority-users/registration-authority-help/links-to-related-services

Use the ESR service desk to report incidents and raise requests specific to ESR.

Identity Agent Slack

https://join.slack.com/t/identityagent/shared_invite/zt-25m69u6gg-m0VLH_WDjkF1gRcwS9IbIw (link expires on 17 November 2023)

This Slack channel provides:

  • Care Identity Service announcements
  • release information
  • news and events
  • questions and answers from the IAM community
  • early insight to IAM-related problems

National RA team (Microsoft Teams)

https://teams.microsoft.com/l/team/19%3af1f1e0b169df47e0ad0e98f4b0a45f7f%40thread.tacv2/conversations?groupId=f836b9b1-eb5b-44c6-adba-e3128fcd641f&tenantId=37c354b2-85b0-47f5-b222-07b48d774ee3

This Teams channel provides:

  • Care Identity Service announcements
  • release information
  • news and events
  • questions and answers from the IAM community
  • early insight to IAM-related problems

NHS Networks

https://www.networks.nhs.uk/groups/registration-authority-community/

Discussions by RAs for RAs, including:

  • help and answers from the RA community
  • early insight to issues affecting RA roles

Care Identity Management feedback portal

https://portal.productboard.com/y4ncfqo7w6ksv8qymlimwhn6/tabs/37-cim

Feedback about what’s on the service, and ideas for the future.

CIM Feature Focus

The product and development team share the latest information about releases and get feedback from users at an early stage.

Look out for announcements on our news page.

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Drop-in sessions – unlocking smartcards in Care Identity Management

Care Identity Management (CIM) is replacing the Care Identity Service application. On 28 March 2024 users will no longer be able to access the old application. This means that all users of the Care Identity Service application must migrate to Care Identity Management before that date.

Unlockers (local smartcard administrators) can complete their full role in Care Identity Management and should be using the service now.

Web guidance

If you prefer written guidance, it is available here on our website.

Drop in sessions for unlockers

This is a drop-in session aimed at unlockers (local smartcard administrators). You are welcome to attend any or all sessions, and share with your colleagues.

Agenda:

  • Introducing Care Identity Management
  • How to reset smartcard passcodes in CIM
  • How to renew smartcard certificates that are due to expire in CIM
  • Self-service smartcard unlock
  • Questions about the service

Session schedule

There are different meeting links for each day.

Thursday 9 November
12:00 - 12:30
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting

Tuesday 14 November
12:00 - 12:30
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting

Thursday 16 November
12:00 - 12:30
Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting

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