You are trying to upload a photo on a user's Care Identity Profile in the Care Identity Service Application, and see the following error message:
It is likely that you are using Internet Explorer, or Edge in IE Compatibility mode. This is an unsupported browser for Care Identity Service.
The Care Identity Service application should be accessed using Edge or Chrome browsers. You must also have the latest version of Credential Management installed. Credential Management removes the need to have Java running on your machine, when using the NHS Care Identity suite of applications.
A list of software that we support on the Warranted Environment Specification.
To see if you already have Credential Management set up, use our checker tool.
The latest version of our software, including Credential Management and Identity Agent (needs HSCN connection).
If you have any problems with this workaround, or to report another issue, go to the NHS Digital Customer Portal or email: ssd.nationalservicedesk@nhs.net.